Find answers about Canine Comforts products, sizing, shipping, tracking, returns and customer support. If you need additional help choosing dog travel or camping gear, our team will be happy to assist you.
Shopping and Products
What does Canine Comforts sell?
Canine Comforts offers premium dog travel, camping and outdoor-adventure gear. Our collection includes dog car-seat covers, backseat extenders, car hammocks, vehicle barriers, hiking backpacks, carriers, portable beds, travel bowls, water dispensers, yard stakes and tie-out systems.
Where do your products ship from?
Our dog travel gear is sourced through U.S.-based suppliers and ships from within the United States. This allows us to provide more dependable delivery and customer support for orders shipped to U.S. addresses.
How can I find the right product for my dog?
Review the measurements, materials, intended use and sizing information on the individual product page. Consider your dog’s size, weight, body shape and activity level before ordering. Contact us if you would like help comparing products.
Are your products suitable for every dog and activity?
No single product is appropriate for every dog, vehicle or outdoor activity. Always review the product specifications, weight recommendations and intended use before purchasing. Dogs should be supervised when using travel restraints, carriers, tie-outs and other outdoor equipment.
Product Fit, Sizing and Use
How do I know whether a car cover or backseat extender will fit my vehicle?
Measure your vehicle’s backseat area and compare those measurements with the dimensions listed on the product page. Pay attention to the seat width, headrest style, door clearance and placement of seat belts. Vehicle compatibility can vary by make, model and year.
Do your dog car-seat covers fit every vehicle?
Some covers are designed for a wide range of cars, trucks and SUVs, while others are made for particular vehicle sizes or models. Check the product description and measurements before ordering. “Universal fit” does not guarantee a perfect fit in every vehicle.
How do I select the correct dog backpack or carrier size?
Measure your dog according to the sizing guide on the product page, usually around the chest, neck and back. Choose the size based on the listed measurements rather than breed alone. Your dog should be able to move and breathe comfortably without the product shifting excessively.
How should I clean and maintain my product?
Follow the care instructions provided on the individual product page or product label. Many car covers can be vacuumed or wiped with a damp cloth, but cleaning methods vary by material. Allow equipment to dry completely before storing it.
Are Canine Comforts products crash-tested or guaranteed to prevent injuries?
Do not assume a product is crash-tested, escape-proof or guaranteed to prevent injury unless that claim is specifically verified on its product page. Proper installation, supervision and responsible use are essential. Always follow applicable vehicle, campground and local safety requirements.
Orders and Discounts
How do I place an order?
Select the product, color, size or other available options and add the item to your cart. Review your shipping and payment information carefully before completing checkout. You will receive an order-confirmation email after the order is successfully submitted.
Can I change or cancel my order?
Contact us as soon as possible if you need to request a change or cancellation. We will make every reasonable effort to help, but changes cannot be guaranteed after an order enters processing or ships.
How do I use the FIRSTPAW discount?
Enter the code FIRSTPAW in the discount-code field during checkout. The discount is subject to the current offer terms and must be entered before payment is completed. Only one promotional code may be accepted per order unless otherwise stated.
Shipping and Tracking
How long does order processing take?
Orders are generally processed within 1–3 business days. Orders are not processed or shipped on weekends or federal holidays. Processing time is separate from delivery time.
How much does shipping cost?
Standard shipping within the United States is free.
How long does standard shipping take?
Standard U.S. shipping generally takes approximately 4-8 business days after processing. Delivery times are estimates and may be affected by carrier delays, severe weather, holidays or an incorrect shipping address.
How can I track my order?
Once your order ships, you will receive a shipping-confirmation email containing a tracking number. Tracking activity may take a short time to appear after the carrier receives the package.
What should I do if my package is delayed or lost?
First, review the carrier’s latest tracking updates and confirm that the shipping address is correct. If the package is significantly delayed or appears lost, contact us with your name, order number and tracking information so we can investigate.
Returns, Exchanges and Refunds
What is the Canine Comforts return policy?
Canine Comforts offers a 365-day satisfaction guarantee on eligible products. The return request must be made within 365 days of delivery, and proof of purchase is required.
What condition must a returned product be in?
Eligible products must be unused and undamaged. Include the original packaging whenever possible, along with all parts, accessories and instructions. Final-sale items and products showing heavy use, customer-caused damage or missing parts may not qualify.
How do I start a return or exchange?
Email timothyf@caninecomforts.co with your order number, the item you wish to return and the reason for the request. Our team will normally respond within 1–2 business days with the next steps.
Who pays for approved return shipping?
Canine Comforts covers the return-shipping cost for approved returns. We will provide a prepaid return label that you can download and print. Do not mail a return before receiving authorization and the correct instructions.
How long does a refund take?
Approved refunds to the original payment method are generally processed by Canine Comforts within 1–2 business days. Depending on your bank or card issuer, allow approximately 5–10 additional business days for the refund to appear on your statement.
Are exchanges and store credit available?
Eligible customers may request an exchange for an item of equal or lesser value or select store credit. Product availability may affect exchange options. Store credit is generally processed within 5–7 business days after approval.
Damaged, Defective or Incorrect Items
What should I do if my order arrives damaged or defective?
Contact us within seven days of delivery and include your order number, a description of the problem and clear photographs of the item and packaging. Keep the product and packaging until we finish reviewing the claim.
What if my order is missing a part or I received the wrong product?
Contact customer support as soon as possible with your order number and photographs of what you received. We will review the order and work with you to provide an appropriate resolution.
Customer Support
How can I contact Canine Comforts?
You can reach us by email at timothyf@caninecomforts.co or by phone at (706) 833-8120. Customer-support hours are Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time. We are closed on weekends and federal holidays.
Still have a question? Contact Canine Comforts and tell us about your dog, vehicle or upcoming adventure. We will be happy to help you find the right gear.
Where can I explore Canine Comforts?
Visit Canine Comforts to browse gear for your next outing together.